Terms and Conditions

Article 1 – Definitions

The following definitions apply in these terms and conditions:
- Cancellation period: the period within which the consumer can exercise their right of withdrawal;
- Consumer: a natural person who is not acting in the context of a professional or commercial activity and who enters into a distance contract with the entrepreneur;
- Contract with continuous performance: a distance contract concerning a series of products or services whose obligations extend over a certain period of time;
- Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the withdrawal period;
- Entrepreneur: natural person or legal entity that offers products or services to consumers at a distance;
- Distance contract: contract concluded between the entrepreneur and the consumer using means of distance communication;
- CESOP: central electronic payment information system set up by the EU to supervise payment service providers.

Article 3 – Scope

These general terms and conditions apply to all offers made by the entrepreneur and to all distance agreements concluded.
- Before the agreement is concluded, they will be made available to the consumer on a durable medium or in another manner.

Article 4 – The offer

- Offers are non-binding. The entrepreneur reserves the right to change his offers.
- The offer clearly states the total costs, including shipping costs, customs duties, and any additional costs charged by the postal or transport service.

Article 5 – Conclusion of the agreement

- The agreement is concluded as soon as the consumer accepts the offer and meets the conditions set out therein.
- The entrepreneur will immediately confirm acceptance electronically.

Article 6 – Right of withdrawal

- The consumer has a period of 30 days from receipt of the product to exercise his right of withdrawal without giving reasons.
- The costs of returning the product are borne by the consumer when he exercises his right of withdrawal.

Article 7 – Refund upon withdrawal

The entrepreneur will refund the payments within 14 days of withdrawal, provided that the product is returned in perfect condition and in its original packaging.

Article 8 – Customs, import duties, and VAT

All goods offered and sold on this website are shipped under the delivery term “Delivered Duty Unpaid” (DDU), as defined in Incoterms 2000. The customer bears all costs and obligations related to the import of the goods into the country of destination.
These obligations include, but are not limited to:
the payment of import duties, value added tax (VAT) or goods and services tax (GST) and all other taxes applicable at the point of entry;
- customs clearance charges, including brokerage, inspection, or handling charges imposed by customs authorities, postal services, or carriers;
- compliance with local laws, product regulations, restrictions, and certifications required in the country of delivery.
- The seller (“the entrepreneur”) does not act as an importer for any order; legal ownership and liability for the goods are transferred to the customer upon shipment. The entrepreneur is not liable for delays, seizures, refusals, or fines resulting from the customer's failure to comply with applicable import laws or failure to pay the required costs. - The entrepreneur provides the commercial documentation required for international shipping (pro forma or commercial invoice, product description, declared value), but does not guarantee that this documentation or the goods comply with the specific technical or legal requirements of the country of destination; it is the customer's responsibility to check whether the import is permitted, restricted or subject to special permits or licenses.
- The customer undertakes to indemnify and hold harmless the entrepreneur for all financial consequences, claims, fines or costs imposed by customs authorities or third parties in the event of non-compliance with the applicable import regulations.
- Customers are strongly advised to contact their local customs authorities or consult the import guidelines before placing an order to avoid unexpected costs, delays, or refusals at the border.

Article 9 – Compliance with CESOP

From 2024, payment service providers will register transaction data in the CESOP system, in accordance with European regulations.
- The entrepreneur complies with these obligations, which may affect the monitoring and reporting of payments.

Article 10 – Compliance and warranty

- The entrepreneur guarantees that the products comply with the agreement and legal requirements.
- Complaints about defects must be reported in writing within 14 days of discovery.
- The products must be returned in their original packaging and condition.

Article 11 – Delivery

Orders will be delivered within 30 days, unless otherwise agreed.
- In case of delay, the entrepreneur will inform the consumer within 14 days after the order date.
- Orders are shipped with the customer as the recipient and responsible for all import formalities.
- The entrepreneur ensures that international shipping regulations are complied with, but is not responsible for delays or incidents during customs clearance.
- Failure by the customer to comply with import obligations does not constitute grounds for cancellation or refund.

Article 12 – Handling of complaints

- Complaints must be submitted in writing within 7 days of discovery of the problem.
- The entrepreneur will respond within 14 days. If a longer period is required, an estimated time frame will be provided.

Article 13 – Disputes

- These terms and conditions are governed by Dutch law.
- Disputes will preferably be settled amicably.
- If necessary, they will be submitted to the competent court in the Netherlands.