Privacy Policy

Section 1 – What do we do with your information?
When you purchase something from our store, we collect the personal information you give us, such as your name, address, and email address, as part of the buying and selling process.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address, which provides us with information about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.

Section 2 – Consent
How can I give my consent?
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you consent to our collecting and using that information for that specific reason only.

If we ask for your personal information for another reason, such as for marketing, we will either ask you directly for your express consent or provide you with an opportunity to withdraw your consent.

How can I withdraw my consent?
If, after giving us your consent, you change your mind, you can withdraw your consent to the collection, use, or disclosure of your information at any time by contacting us at contact@renard-montreal.com

Section 3 – Disclosure
We may disclose your personal information if we are required to do so by law or if you violate our Terms of Service.

Section 4 – Shopify
Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Section 4 – Shopify
Your data is stored in Shopify's databases and in the general Shopify application. It is stored on a secure server protected by a firewall.

Payment: If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card information. This information is encrypted according to the PCI-DSS (Payment Card Industry Data Security Standard). Your purchase transaction data is only retained for as long as is necessary to complete your order, after which it is deleted.

The PCI-DSS standards guarantee the security of credit card data processing by our store and our service providers. For more information, please refer to Shopify's Terms and Conditions or their Privacy Policy.

Section 5 – Services provided by third parties
In general, third parties engaged by our company collect, use, and disclose your data only to the extent necessary to perform the services they provide to us.
Section 5 – Services provided by third parties
In general, the third-party service providers used by our company collect, use, and disclose your information only to the extent necessary to perform the services they provide to us.

However, some third-party service providers, such as payment gateways, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.

We encourage you to read their policies to understand how your information will be handled.

It is important to note that some service providers may be located in a different jurisdiction than you or us. If you make a transaction involving a third-party service provider, your information may be subject to the laws of the jurisdiction in which that service provider or its facilities are located.

Once you leave our online store or are redirected to a third-party website or application, you are no longer subject to this privacy policy or the terms and conditions of our website.

Links: When you click on links in our store, they may direct you to other websites. We are not responsible for the privacy practices of other websites and encourage you to read their policies.

Section 6 – Security
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered, or destroyed inappropriately.

When you provide us with your credit card information, it is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and implement additional recognized industry standards.

Section 7 – Cookies
Like many other websites, we use cookies. For more information about the cookies Shopify uses, visit: https://www.shopify.com/legal/cookies.

Cookies help us operate and improve our website and services (e.g., remembering your preferences, analytics, optimizing user experience). Third parties may also place cookies to personalize services, products, and advertisements.

Disabling cookies: Most browsers automatically accept cookies, but you can delete or block them in your settings. Please note that this may affect the functionality of certain features of our website.

Section 8 – Changes to this privacy policy
We reserve the right to change this policy at any time, so please check it regularly. Changes will take effect immediately after they are published on the website.

If our company is acquired or merges with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

Need help? We are here for you.

Customer service hours:
Monday to Friday: 9:00 a.m. to 5:00 p.m. CEST
Saturday and Sunday: 10:00 a.m. to 5:00 p.m. CEST